How do refunds work on Whop?
Updated
The short answer
A whop refund happens when you send money back to a customer who bought your digital product. Because buyers get digital files right away, you should set clear shop terms before selling. You can return money to an unhappy buyer, but for exact dispute policies and fees, check Whop's help center for the current number.
How to process a refund
When a customer asks for a refund, talk to them first. Ask what went wrong. If a file was broken or they bought the wrong item by mistake, you can send their money back. You handle the refund through your seller dashboard.
Buyers can pay on Whop with a card, PayPal, Apple Pay, Google Pay, or crypto. When you approve a refund, the money goes back to the payment method the buyer used. For exact time limits on refunds, check Whop's help center for the current number.
What to watch out for with digital sales
Digital products are different from physical goods. Once someone downloads a digital file, an ebook, or software, they keep it on their computer forever. They cannot return the file like a shirt. Some buyers download everything and then ask for a refund right away.
To avoid this problem, write a clear refund policy on your product page. State plainly if your digital items are non-refundable once downloaded. If you sell access to a paid community or course, decide if people can get their money back after joining.
How fees and payouts affect refunds
Whop charges sellers a small fee plus payment processing for most sales, though apps and some categories differ. When you issue a refund, payment processing fees may not be returned. To see how much you pay on a refund, check Whop's help center for the current number.
Whop sends your payouts to your bank account. There is also a minimum balance you must reach before you can withdraw your money. If you issue refunds, that money comes out of your store balance, which can delay your next payout.
A simple way to sell digital files
Our recommendation is to keep your checkout simple and state your refund rules clearly. Make sure your product description tells buyers exactly what file format and content they will receive. Giving sample pages or a short preview helps prevent buyers from asking for a refund later.
If you want to sell files without friction, you can use the MKKT app from the Whop App Store. It lets you upload a file, set a price or make it free, and share a store link that buyers can use without creating a Whop account. That gives buyers a quick download and fewer reasons to request a refund.