How do I move my digital products to another platform?
Updated
What moves easily
Files, product descriptions and your buyer email list move across in an afternoon. Active subscriptions do not, because card details stay with the old processor and members have to sign up again. Export the buyer list first, before you cancel anything or lose access to it.
That export is the part people forget, and it is the only part that cannot be rebuilt.
What does not move
Active subscriptions. Card details stay with the old processor, so members have to subscribe again on the new platform.
Expect to lose some. If you run recurring billing, that loss is the real cost of switching.
Do it in this order
Set the new store up fully and test a real purchase. Then redirect your links. Then tell your buyers. Only then close the old account.
Keep the old store live and read-only for a while so old download links still work.
Tell people plainly
One short message: we have moved, here is the new link, your old downloads still work until this date.
Vagueness here creates support tickets. Specific dates prevent them.