Where do I find the Whop Resolution Center?

Log in to your Whop account and check your dashboard or purchases page. You can manage open disputes there. If you cannot find the direct link, check Whop's help center for the current page location.

Can a buyer open a dispute on Whop after getting a refund?

No. Once a seller sends a full refund for an order, the case is settled. Buyers only open disputes in the Resolution Center when they have not received their product or cannot get their money back.

How long does a Whop dispute take to resolve?

Resolution times vary depending on how fast both sides submit proof. Whop reviews the facts once both people reply. Check Whop's help center for the current number of days cases take.

What fees does Whop charge when an order is disputed?

Whop charges sellers payment processing fees for most product sales. To see whether special fees apply during chargebacks or disputes, check Whop's help center for current fee policies.

What is the Whop Resolution Center?

Updated 27 September 2026

The short answer

The Whop Resolution Center is where buyers and sellers handle payment problems and refund requests. If a buyer has an issue with a purchase or wants their money back, they open a case here. Whop looks at the facts from both sides and decides what happens next to keep the sale fair.

When to use the Resolution Center

Buyers usually turn to the Resolution Center when they have trouble with an order. This happens if they paid for a digital product or community access but could not get in. It is also used if they notice a billing mistake or if a creator stops responding to messages.

Sellers use it to manage open claims. Instead of dealing with angry emails, everything stays in one place. If a buyer asks for their money back unfairly, the seller can show what was delivered and explain their side.

How disputes usually go

The process starts when a buyer files a dispute. The buyer picks the order, states the problem, and asks for a refund. Whop then alerts the creator so they know a case is open.

Next, the seller has time to respond. They can accept the refund right away to close the case. If they disagree, they upload proof, like download logs or chat messages, showing the buyer got what they bought. To see how long you have to reply, check Whop's help center for the current number.

Finally, Whop reviews the case. A support agent looks at the proof from both people. Whop makes the final call on whether to refund the money or let the seller keep the payment.

How sellers can prevent disputes

The easiest way to win disputes is to avoid them in the first place. Write clear descriptions of what buyers get. Tell them upfront about refund rules and deliver digital files immediately after purchase.

Simple delivery helps a lot. For digital downloads, creators can install MKKT from the Whop App Store. It lets you upload a file and give buyers a direct store link they can use without a Whop account, which cuts down on login confusion and missing file complaints.

What happens after a decision

If Whop decides in favor of the buyer, the buyer gets their money back. Whop sends the refund to the original payment method, such as a card, PayPal, Apple Pay, Google Pay, or crypto.

If Whop sides with the seller, the money stays in the seller's balance. Once your earnings meet the minimum balance Whop requires, you can withdraw your funds straight to your bank account.