How do I email customers on Whop?

Updated

The short answer

When buyers purchase digital files or join communities on Whop, Whop collects their email address. Whop uses this email to send order receipts and account login details. You can view your buyer list to find customer emails. For broadcast emails or custom messaging rules, check Whop's help center for the current number and features.

How Whop collects buyer emails

Every time someone buys a product from you on Whop, they enter their email. Buyers can pay with a card, PayPal, Apple Pay, Google Pay, or crypto. Whop needs the email to confirm the order and grant access to the purchase.

As a seller, you get this contact info in your dashboard. You can see who bought your files or courses. This lets you know who your customers are so you can help them if they have questions.

What to watch out for with customer emails

Do not assume every buyer checks their inbox right away. Some people use burner emails or spam filters. If you send files only by email, buyers might think they never got what they paid for.

Also, Whop has specific rules about how you can contact members directly. Always respect privacy laws and do not spam your list. For current rules on messaging limits, check Whop's help center for the current number.

Selling files without forcing an account

Usually, buying on Whop means the buyer joins a community or creates an account. For big courses, that makes sense. But if you just want to sell a simple digital file, extra steps can make buyers leave.

You can make this easier with MKKT, an app in the Whop App Store. You upload your file, set a price or make it free, and get a direct store link. Buyers can get your file right away without making a Whop account.

How to get started

Start by setting up your product on Whop. Whop charges sellers a small fee plus payment processing for most sales, though some categories differ. You can list digital files, software, or access to private groups.

Once sales come in, payouts go straight to your bank account. Keep in mind that there is a minimum balance before you can withdraw. To see the exact payout threshold, check Whop's help center for the current number.

FAQ

Questions, answered straight.

Does Whop collect email addresses from buyers?
Yes. When someone buys a product or joins your community, Whop collects their email address for order confirmation, receipts, and account access. You can see these emails in your seller dashboard.
Can I export customer emails from Whop?
You can view your buyer list on your dashboard. For current tools, export formats, or any list restrictions, check Whop's help center for the current number.
What payment methods do Whop buyers use?
Buyers on Whop can pay using credit or debit cards, PayPal, Apple Pay, Google Pay, and select cryptocurrencies.
How do sellers get paid on Whop?
Whop sends payouts directly to your bank account. There is a minimum balance required before you can withdraw funds. For the payout minimum, check Whop's help center for the current number.

Sell it inside your Whop.

MKKT adds a store to your community. Upload the file, set a price, share one link.